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We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Even if you have used it.
All returns must be postmarked within thirty one (31) nights of the purchase. Please return your SnoRemover in its original storagebox and our Soak cleaning tablets in its sealed cover.
It does NOT matter if it is used, or not.
To return an item, please email customer service at stopsnoring@snoredoc.co.uk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its packaging, and mail your return to the following address:
Returns/Snore Doc/ Fulfillable ltd
2 Finchley House
Finchley Ave
Mildenhall
Bury Saint Edmunds
IP28 7BG
United Kingdom
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return, we will process your return. Please allow at least one (1) working day from the receipt of your item to process your refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products or when the molding process failed, please contact customer service at the email below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at: stopsnoring@snoredoc.co.uk